Privacy Policy

Last Updated: June 11, 2026

Welcome to LOONAVA ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit our website or purchase our products.

Information We Collect

We may collect the following information:

Name
Email address
Phone number
Billing and shipping address
Payment information (processed securely through third-party payment providers)
Order history
Device information, IP address, and browser information
Information you provide when contacting customer support

How We Use Your Information

We use your information to:

Process and fulfill orders
Provide customer support
Communicate about orders and inquiries
Improve our website, products, and services
Prevent fraud and unauthorized transactions
Comply with legal obligations

Sharing of Information

We do not sell your personal information.

We may share information with trusted third parties that help us operate our business, including:

Payment processors
Shipping carriers
Website hosting providers
Analytics and marketing service providers
Government authorities when required by law

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and support website functionality.

You may disable cookies through your browser settings; however, some website features may not function properly.

Data Security

We implement reasonable security measures to protect your personal information. However, no method of internet transmission or electronic storage is completely secure.

Your Rights

Depending on your location, you may have rights regarding your personal information, including:

Accessing your personal data
Correcting inaccurate information
Requesting deletion of personal information
Opting out of certain communications

To exercise these rights, please contact us using the information below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

Children's Privacy

Our website and products are not directed to children under the age of 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.